Privacy Policy

Effective Date: May 2, 2025

1. Introduction

Welcome to My Solar Grid. We are dedicated to providing solar energy solutions to customers exclusively in the Upstate NY region. We are committed to protecting your privacy and the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with us through our online forms, website, and in connection with our services within the United States. By providing your information, you agree to the terms of this Privacy Policy.  

2. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with us, including but not limited to when you:  

• Submit an inquiry or request information through online forms on our website (mysolargrid.com) or through forms hosted on third-party platforms (e.g., social media lead forms).
• Request a quote or consultation.
• Communicate with us via email, phone, or other channels.
• Sign up for newsletters or marketing materials.
• Provide information during a site assessment or project installation.

The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, mailing address.  
• Property Information: Details about your home or property relevant to solar installation (e.g., address, roof type, energy usage).
• Identity Information: (If necessary for incentives or applications) Government-issued identification details.
• Financial Information: (If necessary for financing or payment) Payment details or financial qualifications.
• Communication Information: Records of your correspondence with us.
• Marketing Preferences: Your preferences for receiving marketing communications.
• Technical Information: Information automatically collected when you visit our website, such as IP address, browser type, operating system, referring URLs, and website activity. This is primarily collected through cookies and similar tracking technologies (please refer to our Cookie Policy, if applicable, for more details).

3. How We Use Your Information

We use the information collected for various business purposes related to serving our Upstate NY customers, including:

• Providing Services: To respond to your inquiries, provide quotes, conduct site assessments, design and install solar energy systems, and provide ongoing support and maintenance.
• Communication: To communicate with you about your project, respond to your questions, and send you relevant updates and information.
• Marketing and Promotions: To send you marketing communications about My Solar Grid products, services, and promotions that may be of interest to you. You can opt out of marketing communications at any time.  
• Lead Assessment and Qualification: To assess your suitability for solar energy solutions and tailor our offerings to your specific needs within the Upstate NY service area.
• Improving Our Services: To analyze trends, monitor the effectiveness of our marketing efforts, and improve our website, products, and services.
• Legal and Compliance: To comply with applicable federal, state, and local laws and regulations.  
• Fraud Prevention and Security: To detect, prevent, and address fraudulent or illegal activity and ensure the security of our systems and data.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to unaffiliated third parties for their independent direct marketing purposes. We may share your information with the following categories of recipients:

• Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as customer relationship management, marketing assistance, data storage, IT support, and installation partners. These service providers are required to protect your information and use it only for the purposes for which they were engaged by My Solar Grid.  
• Financing Partners: If you apply for financing for your solar project, we may share relevant financial information with our financing partners with your consent.
• Government Agencies and Utilities: We may share information as required for permits, incentives, interconnections with the local power grid, and other necessary processes related to your solar installation in the Upstate NY region.
• Legal and Compliance: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect the rights, property, or safety of My Solar Grid, our customers, or others.  
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.  

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect and store against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.  

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements relevant to our operations in Upstate NY.  

7. Your Choices Regarding Your Information

You have certain choices regarding the personal information you provide to us:

• Opting Out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe instructions included in those emails.  
• Accessing and Updating Your Information: You may request access to or update certain personal information we hold about you by contacting us using the details below.  

Please note that we may need to retain certain information for legal or administrative purposes.

8. Third-Party Links

Our website and online forms may contain links to third-party websites or services that are not operated by My Solar Grid. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of those third parties directly.  

9. Children’s Privacy

Our services are intended for individuals seeking solar solutions for their properties and are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us.  

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website and indicating the “Effective Date.” Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the terms.  

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:  

My Solar Grid

104 N Duane Ave, Endicott, NY 13760
Info@mysolargrid.com
(607)-785-6499
https://mysolargrid.com/

Disclaimer: This Privacy Policy is intended to provide general information about our data practices for customers in the Upstate NY region of the United States. It is not exhaustive and may not address all specific legal requirements in every circumstance. Data privacy laws are subject to change. For legal advice regarding your specific situation and to ensure full compliance with all applicable laws, you should consult with qualified legal counsel licensed in New York State and federal law. We do not claim that this policy is a substitute for legal advice.