Warranty Information

Thank you for choosing My Solar Grid as your trusted provider of solar solutions. We take pride in delivering high-quality products and services to ensure your satisfaction and peace of mind. To clarify the warranty coverage for your solar system, we would like to explain the difference between the manufacturer warranty and the installation warranty.

Manufacturer Warranty:

My Solar Grid works with reputable solar manufacturers who provide their own warranties for their products. The manufacturer warranty typically covers the performance, materials, and workmanship of the solar panels themselves. The specific details of the manufacturer warranty may vary depending on the brand and model of the panels and inverters installed.

Please refer to the manufacturer’s warranty documentation for precise terms and conditions. Generally, manufacturer warranties range from 10 to 25 years and cover issues such as defects, power output, and durability. In the event of a covered warranty claim, the manufacturer will repair or replace the affected solar panels.

Installation Warranty:

At My Solar Grid, we stand behind our workmanship and the quality of our installations. We offer a comprehensive installation warranty to protect you against any issues related to the installation process. Our installation warranty typically covers the labor, wiring, inverters, mounting systems, and other components installed by our team.

The duration and coverage of our installation warranty may vary depending on the specific agreement and system configuration. Typically, our installation warranty is for 5 years. In the unlikely event of any installation-related concerns, our team will promptly address and resolve the issue at no additional cost to you.

Important Considerations:

1.  Transferability: It is essential to review the transferability provisions of both the manufacturer warranty and the installation warranty. Some warranties may be transferable to subsequent homeowners, which can enhance the value of your property.
2. Maintenance Requirements: To ensure the validity of your warranties, it is important to follow the recommended maintenance guidelines provided by the manufacturer and My Solar Grid. Regular inspections and proper care of your solar system can help prevent issues and ensure continued performance.
3. Manufacturers Warranty vs. My Solar Grid Warranty:  At My Solar Grid, we strive to provide exceptional service and support to our customers. While the manufacturer’s warranty covers the cost of repairing or replacing defective solar equipment such as panels and inverters, it’s important to note that any service calls related to manufacturer warranty work may be subject to a service fee. We are committed to transparent communication and will always inform our customers of any potential charges associated with manufacturer warranty service.

Please consult your specific warranty documents for the full terms, conditions, and limitations of both the manufacturer warranty and the installation warranty. Our team is available to address any questions or concerns you may have regarding the warranties associated with your solar system.